Please note any shipping costs paid when your order was placed are not eligible for refund or merchandise credit. If you exchanged for an item of lesser value, you will retain the remaining merchandise credit to use towards a future purchase. If you opted to receive a merchandise credit or exchange, the full value of the original purchase price will be available to you to purchase a different item, minus any initial shipping costs. Once issued, your credit card or bank can take up to seven (7) days to post the refund to your account. If you chose a refund, it will be issued in the same manner that the payment was received, any original shipping costs are not eligible for refund. is not responsible for any damage or missing items not deemed to be the fault of the shipping provider. It's recommended to add insurance and delivery confirmation for any returns you ship, given the high value of your purchase. The item must have the security tag attached to the bag intact and must be in the same condition, including any dustbags, straps or other items as originally shipped.Ĭarefully pack your items and include the required RMA/EMA form in the box. Please contact us to initiate the return, and read our full Authenticity Guarantee.Ĭomplete a Return or Exchange Merchandise Authorization (RMA/EMA):Īll returns & exchanges are required to have an RMA/EMA.Įmail to receive your RMA/EMA and start your return or exchange. Documentation from the well reputed source stating their findings is required. If any item purchased from our site is deemed inauthentic by a well-recognized authentication expert, we will take it back and offer a full refund, including all shipping costs. We are committed to combating counterfeit items and take confirming authenticity of each item we sell very seriously. => Please note any shipping costs paid when your order was placed are not eligible for refund or merchandise credit. Your item must have the security tag attached to the bag intact to be eligible for return or exchange.Įxchanged items are not eligible for return or refund, only merchandise credit. Please allow (14) business days from the time we receive your return for it to be processed.Īll returned/exchanged items must be in the original condition as sold and any dustbags, straps or other items must be included with the returned item. Your return must arrive at Vetoben within (14) days of the date you received it.īuyer is responsible for return shipping. Returned within (14) days of receipt for refund to the original form of payment. If you are unhappy with your purchase for any reason, please let us know what we can do to help.Įxchanged within (30) days of receipt for a merchandise credit of the full purchase price. See product pages for more is committed to providing 100% authentic products and the friendliest customer service. *Next day delivery available on most items. Please note the Consumer Credit Act states that should your purchase / loan amount cost more than £30,000 you will not be covered under Section 75 of the Consumer Credit Act. Not all products are regulated by the Financial Conduct Authority and FOS protection will not be extended to unregulated agreements. We may receive a commission if your application is successful, and the amount may vary depending on the product chosen and the amount of credit taken out. Credit provided is subject to age and status, minimum spend applies. Watches of Switzerland Company Limited is authorised and regulated by the Finance Conduct Authority. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg trading as PayPal Credit. Watches of Switzerland Company Limited acts as a broker and not a lender and offers finance from Secured Trust Bank PLC trading as V12 Retail Finance and PayPal (Europe) S.à r.l. Registered Office: Aurum House, 2 Elland Road, Braunstone, Leicester, LE3 1TT, Registered in England and Wales, Company number 00146087. Goldsmiths is a trading name of Watches of Switzerland Company Limited. The Jewellery Edit - Jewellery News & Inspiration.
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